HP Care Packs

HP Care Packs deliver enhanced levels of service with limited downtime; with a variety of offerings, your customers can customise a service solution that meets their needs. Care Pack services include:

Service Extension

Allowing your customers to extend service coverage of products to match the expected length of time they will be used.

Next Business Day Onsite Response

Providing faster response time for customers who want to reduce downtime on units experiencing technical problems.

Next Business Day Exchange

Providing faster response time than the standard warranty for PC products that have an exchange base warranty by shipping a permanent replacement unit overnight via premium airfreight.

APM Analytics Management

Analytics software for IT managers to manage the performance and workload of the Notebooks on your PC estate.

Tech Data Pre-sales Support

Tech Data Pre-sales support is provided by dedicated resources within our teams; these services include complex quoting, sales engagement, bid support, as well as being able to advise on any queries you have before making a purchase for your customer.

By understanding the process fully, and reaping the rewards of our quoting systems we enable you to increase your profit, and the efficiency of the process, thanks to the support on offer, will inevitably increase your customers’ satisfaction.