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AppleCare

Service and support from the people who know your customer’s Apple products best

As a reseller, AppleCare is an excellent up-sell opportunity for you to attach to your customers existing purchases. Increase your profit while Apple do the hard work.

Most Apple Hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your customers coverage further, encourage them to purchase the AppleCare Protection Plan.
Apple products are truly integrated systems – only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
  • One stop for technical support
  • Apple hardware coverage
  • Software support included

AppleCare for Enterprise

Also available as a profitable upsell opportunity is AppleCare for Enterprise, which gives your customers an AppleCare Account Manager as a personal liaison for their AppleCare coverage. These account managers help review IT infrastructure, track issues, and provide monthly activity reports for both support calls and repairs.

Further AppleCare for Enterprise benefits include:

IT Department-level Coverage

AppleCare for Enterprise delivers integrated support and service that customers simply can’t get anywhere else. Your customers will receive department-level support via phone or email for all their Apple hardware and software purchased through Tech Data. This support covers everything up to complex deployments, and integration scenarios, including MDM and Active Directory.

Employee Support

Reduce the load on you customer’s internal help desk by using AppleCare for Enterprise employee support which includes technical support for end users over the phone, 24/7.

Onsite Hardware Service

Offer your customers onsite service coverage for two or three years from the date of their hardware purchase. With this service, AppleCare for Enterprise will help them to get back up and running quickly, reducing expensive downtime, and in-turn improving their customer satisfaction.