Microsoft Gold Partner

Working together with
The Voice of Office 365

Boost communication and collaboration

Do you have customers looking to improve collaboration and communication? Would they appreciate being able to lower the total cost of their phone systems?

The Voice of Office 365 adds PSTN access to Office 365, so an organisation can make and receive telephone calls with their existing Skype for Business license. Take the experience and professional approach of Tech Data along with The Voice of Office 365 technology – and you have a winning combination for your Microsoft customers.

The Voice of Office 365

Help all your customers upgrade the experience

The Voice of Office 365 has been designed to help your clients dramatically improve the customer experience they provide. The platform uses the best available standard technology and boasts an uptime of 99.99%.

The Voice of Office 365 features numerous benefits you can offer customers. For example, it extends capabilities and reinforces the value of Microsoft Office 365, whilst also providing features such as Contact Centre, PC Operator, Mobile Presence, Click to Dial, Automated Attendant and CTI solutions.

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Put the Service Centre application to work for your business

The Service Centre answers the incoming call on the first ringtone based on the time of day, day of the week, week of the month, and month of the year. Here's an overview of the three key stages in the process:

Stage one

Stage one

An Audiotex menu provides an applicable welcome message, followed by an invitation to make a choice. It delivers an appropriate voice message, and the call will then be offered to one or more agents based on a number of facts, such as number of calls or longest time without a conversation.

Stage two

Stage two

Should there be no answer or a busy signal, the caller will be put on hold and placed in a queue. While waiting, there are various options (all combinations are possible), such as having hold music, a position alert, or a text message alert.

Stage three

Stage three

Should there be an expired waiting time, or should the number of callers in the queue reach a level where they cannot be processed, an ‘overflow’ will be created.

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