Growing mobile workforces, device proliferation,
budget constraints and the pressure to do more...
...with less make it harder than ever to keep employees proactive. Keeping your customers’ technology up and running is becoming more challenging all the time, combat these issues with Dell ProSupport.
Give your customers the gift of peace of mind
Most IT departments spend a huge
80% of their time on routine maintenance
and support instead of innovation, the more we rely on technology every day, everywhere, the more we need the right support. ProSupport provides proactive responses to critical issues and helps your customers to stay focused on business innovation.
Whether your customers own purely Dell EMC hardware, or combined their solutions with mixed vendors, in one office or hundreds around the globe, Dell ProSupport can protect their investments with a simple and flexible approach.
Support at speed
Choose the speed of response best suited to your customers’ IT environment through escalation management with customer-set severity-level options.
Next-business-day on-site parts and/or labour dispatch – accelerated response times, with 8-hour parts and/or labour on-site support after completion of phone-based troubleshooting for level 1 plus self-identify severity levels 2 and 3 for escalated incidents.
Escalation management for critical support – mission-critical response with 2, 4, or 8-hour on-site parts and/or labour on-site support, plus self-identify severity level 1 for dispatch and phone based troubleshooting, with a designated point of contact for resolution management, escalation and status updates.