How to upsell with Dell EMC
As the leading Dell EMC Distributor, Tech Data are the only distribution business in the UK to deliver the full end-to-end Dell portfolio.
Keep your customers’ Dell EMC technology up and running with Dell ProSupport. As mobile workforces grow, devices proliferate and budgets are tightened, keeping this technology running successfully is more difficult than ever before, but is entirely achievable with ProSupport.
- Pro-active automated detection and alerts on critical issues.
- 24x7 access to highly trained engineers
- Next-business-day on-site support
Offer your customers more and increase your margin potential with ProSupport Plus, the most complete support service from Dell EMC. This service combines priority access to expert support, accidental damage repair, and pro-active monitoring for automatic issue prevention and resolution.
ProSupport Plus promises 91% less time to resolution and up to 72% fewer steps in the support process.
ProSupport Plus benefits include:
- Priority access to ProSupport engineers to quickly resolve hardware and software issues
- Predictive analysis for issue prevention and optimisation enabled by SupportAssist
- Proactive monitoring, issue detection, notification and automated case creation for accelerated issue resolution enabled by SupportAssist
- Power to manager all your asset alerts from a single portal with Tech Direct or use tools you already use like Microsoft SCOM, Remedy, KACE and OpenManage Essentials
- System repair after a drop, spill or surge to protect your investment
- Hard drive retention after replacement to help secure your data
- Dedicated Technology Service Manager, a single point of contact for issue resolution and monthly reporting